IT environments maintenance | Linux Polska offer

IT environments maintenance and support – how we may help you

Individual systems and open-source applications support

Assistance in keeping the application in the established operational parameters.
Supporting implementation of updates, patches and workarounds.
Know-how transfer.

Technical Account Manager (TAM) service

Support of a dedicated Linux Polska’s engineer, who has comprehensive knowledge of the IT environment.
Correct identification of the source of the issues; advice on the remedial actions.

Takeover of the systems maintenance or a defined IT area in line with the SLA

IT environment analysis.
Taking control of the administration tasks in the defined IT area.
System status and incidents reporting.

IT support and maintenance modes

Standard (5×8)

Technical support service in the Standard mode (5×8)

Premium (24×7)

Technical support service in the Premium mode (24×7)


Dedicated technical support service – adjusted to the client’s specified requirements

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Systems maintenance and support by Linux Polska – what you will gain

  • The access to the most current and up-to-date knowledge of the latest solutions in the area of open source and software lifecycle management.
  • More efficient error and crash prevention thanks to proactive monitoring.
  • Service reliability improvement, i.e. longer Mean Time Between Failure parameter (MTBF) and shorter Mean Time to Repair (MTTR) measure.
  • Improved support service quality due to Linux Polska’s engineers competencies, whose work is controlled by the SLA and XLA indicators.
  • Flexible terms of support services adjusted to users’, administrators’ and helpdesk’s mode of operation.
  • Training and dedicated workshops regarding the good practices of system operation and infrastructure configuration.

Our services of maintenance and support consist of:

Issue or bug reporting in a dedicated support system.

Tracking problem solving progress, access to the troubleshooting history.

Determining the reaction time and report solving time in case of unforeseeable incidents.

Proactive monitoring and regular maintenance inspections.

Software update and configuration management are also available as a part of the maintenance service.

Support channels: (email, phone, support system).

Technical support and system maintenance – why to work with us

  • As the only company on the Polish market, we offer an extended 5-level model of support, which is more efficient and guarantees more effective troubleshooting.
  • For many years, we have been complementing the support provided by the manufacturers of commercial open source software.
  • We supervise the troubleshooting process of the software producer.
  • We provide the support for the community versions of open source software.
  • Furthermore, we assist in solving the legal and license problems involving the open source software.
  • We are able to cover with our support services all of the elements of the company’s IT environment.
  • Our engineering team constantly improves its competencies and updates the knowledge in the area of open source technologies.
  • We also provide assistance in Polish language during the whole time of support service duration – as well a continuous presence onsite or online.
  • We also offer to fill functional deficiencies or further expand the supported software.

Looking for solutions for your business?
Learn more about opportunities to cooperate with Linux Polska.
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Extended 5-level model of maintenance and support

Extended 5-level model of maintenance and support


  • Preparing the users and administrators to the utilization of support.
  • Technology update for your team.
  • Dedicated training and workshops.
  • Aid in the creation of the enterprise knowledge base.

Level 0

  • Additional local support in Polish language with the option of a permanent presence onsite and online.
  • Troubleshooting monitoring.
  • Helpdesk outsourcing option.

Level 1

  • Issues classification, working out workarounds.
  • Controlling the way the producer intends to solve the problem.

Level 2

  • Detailed issue analysis by the producer.
  • Continuous oversight over the way the producer solves the problem.

Level 3

  • Solving the advanced issues on the code level by the producer.
  • Extensive issue analysis by the producer
  • Oversight over the way the producer closes the issue.

IT environments maintenance and support – additional services provided by Linux Polska

IT environment health check

Environment configuration overview.
Optimization guidelines.
Guidelines for updating and patch installations.

Consulting in the area of utilizing the latest technological trends

Analysis of latest technologies and trends with regard to IT optimization.
Selection of technology to validate as part of the proof of concept (PoC).
PoC implementation.

Business analysis

Assessing effectiveness of the present method of IT environment maintenance.
Working out improvements.
Recommendations for change in the method of obtaining hardware and IT services.

Support in the licensing area

Analyzing currently used software for licensing compliance and restrictions.
Analyzing incompatibilities between licenses.
Legal opinions considering the rules of software use.

Selected technologies and tools supported by Linux Polska

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