Observability and IT monitoring | Linux Polska offer

What you should know about observability and IT monitoring?

Observability is a data workflow model that enables a company to understand what happens in every part of its complex digital ecosystem, such as:

  • hardware-system infrastructure;
  • network layer;
  • IT services;
  • applications (including ERP systems, accounting systems, customer service systems, etc.)
  • business processes.

Observability is based on the collection and analysis of data from various points within the digital system, in order to gain insights into its state and performance. This allows for the identification of the actual causes of failures or performance degradations, as well as the recognition of trends and patterns in system operations. As a result, observability enables faster and more effective response to issues and prevents future problems.

The data sources, called the pillars of observability, are:

  • logs — information registers generated by the various elements of the systems i.e., servers, applications, tools etc.;
  • metrics — system data parameters, such as use of resources, response time etc.;
  • traces — in the sense of transaction tracking (i.e. APM), comprehensive information of the connections and parts of the code’s usage.

Observability solutions use those data to aim to acquire the full overview of the condition and operation of the IT system.

  • Observability — benefits for various groups of stakeholders.
  • IT managers — the ability to evaluate the productivity and efficiency of the business applications, which allows better planning and decision-making.
  • Data analysts — gathering and analyzing the information, which help to understand the behaviors of users and identify the potential challenges and issues.
  • Developers — monitoring and debugging the applications and systems, which enables quick diagnosing and fixing the problem.
  • Testers — monitoring and ensuring the quality of the software, which helps in an earlier identification and earlier solving of potential issues.
  • System administrators — monitoring and managing the stems and infrastructure, which allows for a quicker reacting to the potential difficulties and increases the performance.

Implementing observability in practice means:

  • Utilizing the right tools that collect, analyze, and present data from various sources in real-time, allowing for the determination of system statuses and the identification of problem causes.
  • Designing, implementing, and maintaining IT solutions in a way that they provide essential information about their operational parameters.
  • Enhancing the awareness of IT teams in terms of interpreting data about system states and identifying the sources of problems.
  • Building a proactive approach to managing failures, sharing data between teams, and refining systems.

Observability vs. monitoring

Observability is not a substitute for monitoring, although they are complementary.

IT MonitoringObservability
What is it used for?informs whether the system is operatingallows finding out why elements of the digital ecosystem are not operating
What does it provide?provides information about the current state of the system (operating or not) using metricsprovides information about the course of failures by correlating metrics, logs, and traces
Goalalerts about failures – delivering information about occurred eventsalerts and understanding the causes of failures – delivering information about occurred events and their causes (about the source of the problem)
Approachreactiveproactive

Observability and IT monitoring — how can we help you?

Developing an IT observability strategy

We begin by creating a benefits map for implementing observability in your organization. Next, we conduct an audit of your IT ecosystem to identify key areas where implementing observability (O11Y) will be most effective. Finally, we present implementation options tailored to your needs. Our goal is to deliver a personalized and effective observability strategy that enhances the transparency and efficiency of your IT environment.

Technology consulting and implementation of observability / monitoring solutions in chosen environment

We define objectives and advise on the selection of solutions. We develop the architecture and the implementation plan. Upon approval, we deploy and configure the system in your chosen environment (on-prem/cloud), and conduct tests. Finally, we provide you with the necessary knowledge to fully leverage the benefits of the new solution. Our goal is to ensure your organization has an effective and reliable observability/monitoring system.

Audit and optimization of observability / monitoring system

We review the solution used in your organization, as well as historical data, to identify errors and issues. We then assess potential gaps in the system in terms of operational risk. Based on the information gathered, we develop recommendations that may include reconfiguring the existing solution or augmenting it with additional tools. Our goal is to optimize the observability / monitoring system employed in your organization.

Modernization and development of observability / monitoring systems

We support you in developing your observability (O11Y) / monitoring system by adding new functionalities tailored to your needs. After conducting an audit, we assist in implementing recommendations to optimize your current solution. Our goal is to customize observability and monitoring tools to meet your individual requirements.

Implementation of central repository for logs and telemetry data

We develop the architecture for a central repository of logs and telemetry data. Upon your approval, we implement and configure the solution in your chosen environment (on-prem/cloud). We then integrate various data sources and ensure their analysis and visualization. Our goal is to create a cohesive and efficient log repository for your IT environment.

Implementation of information flow — reporting and alerting

We analyze your business processes and the flow of information in IT systems. We identify information gaps and fill them using available data sources. Then, we design and implement new reporting and alerting systems. Our goal is to optimize the flow of information in your organization to enhance its efficiency.

Training in observability / monitoring and data analysis

We start by identifying your educational needs in analytical skills and observability. We then carry out a knowledge transfer process, which can include dedicated training and practical workshops. Our goal is to enhance your team’s competencies in IT observability and data analysis, enabling effective management and monitoring of the IT environment.

Observability and IT monitoring services

Rely on our expertise

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Why choose us for observability and IT monitoring?

Technological expertise

Our team of engineers possesses deep technological knowledge and extensive experience in implementing and managing IT observability and monitoring systems. Whether you operate in an on-premises, cloud, or hybrid environment, we will provide tailored solutions that enhance your organization’s ability to proactively monitor and respond.

Understanding of business needs

We provide comprehensive technological consulting, defining objectives, designing architectures, and implementing observability and monitoring systems tailored to your organization’s needs. We maximize benefits, help fully leverage the system’s potential, and support the development and implementation of new features. This ensures your organization gains a system adapted to evolving business requirements.

Centralization and optimization

We create a central log repository, integrating various sources and providing clear analysis and visualization. Our approach eliminates gaps in information flow, enhancing reporting and alerting processes. As a result, your organization gains quick access to key information, facilitating easier decision-making and more effective management of the IT environment.

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