We increase the potential of Open Source
What makes our offer unique on the market?
As the only company on the Polish market, we offer an extended 5-level model of support, which is more effective and guarantees more effective problem recognition.
For many years, we have been supplementing the support provided by producers of commercial open source versions.
We also supervise how the software supplier solves the problem.
We provide support for community versions of open source software.
We help in solving legal and licensing problems related to open source software.
We provide support services to all elements of the IT environment companies.
We also offer supplementation of missing functionality in the supported software.
Range of services
Individual systems and open-source applications support
Assistance in keeping the application in the established operational parameters.
Supporting implementation of updates, patches and workarounds.
Know-how transfer.
Technical Account Manager (TAM) service
Support of a dedicated Linux Polska’s engineer, who has comprehensive knowledge of the IT environment.
Correct identification of the source of the issues; advice on the remedial actions.
Takeover of the systems maintenance or a defined IT area in line with the SLA
IT environment analysis.
Taking control of the administration tasks in the defined IT area.
System status and incidents reporting.
IT environment health check
Environment configuration overview.
Optimization guidelines.
Guidelines for updating and patch installations.
Consulting in the area of utilizing the latest technological trends
Analysis of latest technologies and trends with regard to IT optimization.
Selection of technology to validate as part of the proof of concept (PoC).
PoC implementation.
Business analysis
Assessing effectiveness of the present method of IT environment maintenance.
Working out improvements.
Recommendations for change in the method of obtaining hardware and IT services.
Support in the licensing area
Analyzing currently used software for licensing compliance and restrictions.
Analyzing incompatibilities between licenses.
Legal opinions considering the rules of software use.
Our services of maintenance and support consist of
- Issue or bug reporting in a dedicated support system.
- Tracking problem solving progress, access to the troubleshooting history.
- Determining the reaction time and report solving time in case of unforeseeable incidents.
- Proactive monitoring and regular maintenance inspections.
- Software update and configuration management are also available as a part of the maintenance service.
- Support channels: (email, phone, support system).
What you gain from cooperation
The access to the most current and up-to-date knowledge of the latest solutions in the area of open source and software lifecycle management.
Improving indicators Mean Time Between Failure (MTBF) and Mean Time To Repair (MTTR)
More efficient error and crash prevention thanks to proactive monitoring.
Flexible terms of service adapted to the working mode of users, administrators and helpdesk.
Improving the quality of support services thanks to the competences of Linux Polska engineers, including SLA and XLA indicators.
Training and workshops on good practices in system management and solution configuration.
