In today’s world, where IT systems are becoming more and more complex, monitoring and observability have become crucial IT functions, essential for keeping systems in a state of operational readiness. That’s why we’re expanding our services and expertise to include IT monitoring and observability. We help our customers gain analytical insight into the operations of their complex digital ecosystems, which include hardware and software infrastructures, network layers, IT services, business applications, and processes. This enables them to gain critical operational awareness, understand how systems are functioning, predict potential points of failure, and proactively address issues before they impact efficiency or accessibility.
It is worth noting that observability is not a replacement for monitoring – these two concepts are complementary and mutually reinforcing. Therefore, it is worth implementing both monitoring and observability to achieve optimal efficiency and stability of the systems. It is crucial to understand and connect these two approaches, as well as to select and implement the appropriate solutions.
Both methods are implemented with the goal of improving the efficiency and functioning of systems. Monitoring provides the basic information about the state of the system, while observability provides additional information and tools for more complex analysis and for understanding the root causes of problems (i.e., why devices, systems, or applications behave a certain way) and preventing them in the future. Observability also plays an important role in monitoring the end-user experience – knowing about the issues can explain why the customer’s journey ends at a certain point.
How may we assist you? Our services in the area of observability and IT monitoring include:
- Counseling to help you develop an o11y strategy that enables you to obtain comprehensive telemetric and analytical data, eventually leading to unique knowledge of the processes within your organization.
- Consulting services to help you choose the right o11y or IT monitoring solution that suits your business needs. We also provide support during implementing and configuring the selected solution.
- Conducting an audit of your current o11yand IT monitoring solutions to identify areas for improvement. Our recommendations will help you better utilize your tools.
- Modernizing and developing your o11y and IT monitoring tools to provide optimal data and analytics.
- Implementing a central repository for logbooks and telemetric data. This will enable you to easily gather and analyze data from different sources, detecting issues quickly, conducting trend analysis and drawing conclusions for quick decisions based on data.
- Designing and implementing a reporting and alerting system that enables you to promptly respond to issues and downtimes in your systems.
- Training and workshops to help your team gain knowledge and skills in o11y and IT monitoring, to better manage your complex IT systems.
Learn more about our observability and IT monitoring services.
Observability improves an organization’s operations in many areas
- Observability and transparency – achieving full transparency of your business-critical components of a digital ecosystem, i.e., services and related applications, microservices, and components of system and hardware infrastructure.
- Operation of system services and applications – maintaining high quality of IT systems’ operation and quickly reacting to occurring issues, which increases the quality and reliability of the provided services and applications.
- Handling of failure management – reacting to crushes and signals of incoming failures in the real time; preventing future incidents and failures.
- Measuring and sharing the data – collecting historical data, looking for correlations and trends, sharing the data within the organization.
- Analysis and planning – analyzing the causes and locations of the incidents, evaluating the stability and efficiency of the system, identifying mistakes and indicating the components of the ecosystem which need improving.
- Refinement and growth – utilizing the observability data, aiming to:
- make better business decision and mitigate risk,
- improve the quality of the manufactured software’s code;
- facilitate the administration work,
- faster handle the incidents and to minimize the impact of failures (improvement of MTTI – mean time to identify and MTTR – mean time to repair parameters);
Learn more about our observability and IT monitoring services.
