Increasing demands regarding the quality of ICT services, both internally – within the company, and externally – outsourcing, require better and better assessment tools to estimate each and every component of provided services. Operational Intelligence is an answer to those needs, delivering applicable functionalities and components for near real-time analytic insights.
Solutions of this class are not focused only on reporting events within the system. Correlation of events from a variety parts of the company supporting infrastructure, brings rapid assessment of any ICT operating changes, gives swift analysis of its influence on business activities and identifies the external impacts. It also provides effective search/investigation of any changes throughout the business processes. For instance, monitoring of sales levels, web traffic or marketing campaign response in a real time.